Facts & Questions

CONTACT FREE SHIPPING

Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free shipping, for more information please click here. Stay safe!

SHIPPING OPTIONS FOR USA & CAN?

Shipping OptionShipping TimesShipping Costs

USA Standardup to 8 business days$7.99

USA Expressup to 3-4 business days$14.99

CAN Standardup to 7 business days$15.99

CAN Expressup to 5 business days$30.99

WHAT IS YOUR RETURNS POLICY?

Items must be returned within 28 days of receiving your order.
Items must be unworn and unwashed.
Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
Swimwear and underwear cannot be returned for health and hygiene reasons.
Shoes must be tried on indoors.
Items must have all tags attached.
Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing.

What countries do you ship to?

Email us or call we will be glad to help